Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and MetaMind ("MetaMind", "we", "us", "our") and govern your access to and use of our AI agent products delivered through Telegram (the "Service"). By tapping I accept in the bot, by completing a purchase, or by continuing to use the Service after these Terms are presented, you agree to be bound by them. If you do not agree, do not use the Service and do not make purchases.

Read this first. These Terms include important provisions that affect your legal rights, including a binding arbitration clause, a class action waiver (Section 14), a limitation of our liability (Section 12), and an age restriction (Section 2). You have a 30-day window to opt out of arbitration as described in Section 14.

1. About the Service

MetaMind operates a portfolio of personalized AI agents inside Telegram (each an "Agent"). Agents fall into three product lines:

• Companion — non-clinical conversational support and personal AI companions.
• Co-pilot — task-oriented assistants for personal and professional workflows.
• Teammate — multi-user agents that participate in group chats and team workflows.

Agents are delivered as Telegram bots and mini-apps. The Service uses third-party large language models (currently Anthropic's Claude API) and Telegram's bot platform. We do not provide medical, legal, financial, or other professional advice (see Section 7 and the AI Use & Disclaimers document).

The Service is administered by a small team of operators acting on behalf of MetaMind. Where this document refers to "we," "us," or "MetaMind," it includes operators acting within the scope of their role. Operators do not enter into separate contractual relationships with you; the contract is between you and MetaMind.

2. Eligibility and Age

• Global minimum age: 13. You must be at least 13 years old to use the Service.
• EEA, United Kingdom, and Switzerland: 16+. If you reside in the European Economic Area, the United Kingdom, or Switzerland, you must be at least 16. We do not currently operate a parental-consent verification flow for users under 16 in these regions and may decline or terminate service to such users. We will revisit this policy as the Service evolves.
• Higher local thresholds. Where local law sets a higher minimum age for digital services, that higher age applies.
• Adults-only Agents. Some Agents may be marked 18+ at the Agent level; you must meet that threshold to use them, regardless of your jurisdiction.
• No use by children under 13. We do not knowingly collect personal data from anyone under 13. If we learn we have, we will delete it promptly. To report a suspected underage user, write to operator [at] metamind [dot] team.

By accepting these Terms you represent that you meet the applicable age requirement and that you have the legal capacity to enter into a binding agreement.

3. Your Account and Access

Your access to the Service is tied to your Telegram account. You are responsible for:

• Keeping your Telegram credentials secure.
• All activity that takes place through your Telegram account in connection with our Agents.
• Keeping the contact information you provide to us accurate (an email address is required for refund and account-deletion requests).

We may bind your access to a single Telegram account; sharing or reselling access without our written consent is prohibited.

Account compromise. If you believe your Telegram account or our access to it has been compromised, contact operator [at] metamind [dot] team as soon as you can. We will reasonably cooperate in halting in-flight subscriptions and investigating affected purchases. Refunds for purchases made by an unauthorised party are evaluated case-by-case under Payments & Refunds Notice §7.

4. Acceptable Use

When using the Service, you must comply with our Acceptable Use Policy (AUP), which prohibits, among other things, illegal conduct, harassment, hate speech, sexual content involving minors, infringement of intellectual property, spam, automation abuse, and attempts to bypass our safety controls. The AUP is incorporated into these Terms by reference. Violation of the AUP may result in suspension or termination of your account under Section 11.

5. Payments — Telegram Stars

The Service is monetized exclusively through Telegram Stars (XTR).

• Merchant of record. For the digital goods and services you purchase from our Agents, MetaMind is the seller and merchant of record: we are the party you transact with, we deliver what you bought, and we handle refunds and disputes. Telegram facilitates the Stars payment but is not the seller of our digital goods, does not process them on our behalf, and does not handle refunds or disputes for our Agents. The separate, upstream transaction by which you acquire Stars themselves (from Telegram or its platform partners such as Apple, Google, or @PremiumBot) is outside our payment plane and is governed by Telegram's and the relevant platform's terms; we are not a party to that transaction.
• No card data. We do not receive or store your credit card information. You acquire Stars through Telegram or its platform partners (e.g., Apple App Store, Google Play, @PremiumBot); they handle that purchase under their own terms.
• Subscriptions auto-renew. Subscription Agents renew automatically at the end of each billing period unless cancelled. You can cancel at any time by sending /paysupport in the bot or by emailing operator [at] metamind [dot] team; we will action your cancellation before the next renewal. Cancellation takes effect at the end of the current paid period; we do not provide partial-period refunds. Where Telegram exposes native subscription controls for our Agents, you may also use those.
• Price changes. We will give at least 30 days' in-bot notice before any increase in the Stars price of a subscription you are currently in, by in-bot message and/or email if available. Continued use after the new price takes effect is your consent to the new price; you may cancel before the increase without penalty.
• Refunds. Refund eligibility, the 24-hour technical-fault window, the 7-day goodwill window for first-term purchases, and the /paysupport flow are described in the Payments & Refunds Notice, which is incorporated into these Terms by reference. Telegram support cannot help you with purchases from our Agents. Contact /paysupport or operator [at] metamind [dot] team.
• Platform rules apply. Where Stars were originally purchased through Apple, Google, or another platform, mandatory rules of that platform may also apply.
• Chargebacks. Because your purchase from MetaMind is denominated in Telegram Stars and not in fiat currency, the credit-card or platform chargeback mechanisms that apply to your original Stars purchase do not apply to purchases from us. Disputes are handled exclusively through our refund process (see Payments & Refunds Notice §7).

6. Your Content and License to MetaMind

The text, files, prompts, and other material you submit to an Agent are your "Inputs". The responses Agents generate for you are your "Outputs". Together, Inputs and Outputs are your "User Content".

Ownership. As between you and MetaMind, you retain ownership of your User Content.

License you grant us. You grant MetaMind a limited, non-exclusive, worldwide, royalty-free license to host, store, display, transmit, process, and otherwise use your User Content only as reasonably necessary to:

• provide and maintain the Service for you;
• improve the safety, reliability, and quality of the Service (e.g., debugging, analytics, abuse prevention);
• comply with applicable law, lawful requests, and our legal obligations.

What we will not do with your User Content:

• We do not sell your User Content to third parties.
• We do not use your User Content to train or fine-tune third-party large language models (e.g., the Anthropic Claude models we call). Our use of the Anthropic API is on terms that prohibit such training by default.

This license ends when your User Content is deleted from our active systems in accordance with our Privacy Policy, subject to lawful retention obligations described there.

7. AI Outputs — Limitations and Risks

Agent Outputs are generated by AI and may be inaccurate, incomplete, or fabricated ("hallucinations"). Outputs are not a substitute for professional advice in any field, including medical, mental-health, legal, financial, tax, or safety domains.

• Companion Agents provide non-clinical conversational support only. They are not licensed therapists, medical professionals, or crisis counselors. If you are in immediate danger or experiencing a mental-health crisis, exit the Agent and contact your local emergency services or a crisis hotline immediately.
• Co-pilot Agents do not provide legal, financial, or tax advice. You are responsible for verifying any factual claim, calculation, or recommendation before acting on it.
• Teammate Agents participate in collaborative work; outputs require human review before being relied upon for operational decisions.

Full per-product disclaimers are in the AI Use & Disclaimers document, which is incorporated into these Terms by reference.

8. Intellectual Property

All software, brand assets, prompts, system prompts, and other materials we provide as part of the Service are the property of MetaMind or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable license to use the Service in accordance with these Terms. Nothing in these Terms transfers any IP rights in the Service to you, and you may not copy, modify, reverse-engineer, or create derivative works of the Service except as permitted by law.

If you believe content delivered through the Service infringes your copyright, follow the takedown process in the DMCA / IP Policy.

9. Third-Party Services

The Service depends on Telegram (messaging and payments) and third-party AI providers listed in our Privacy Policy §6. Use of those services is also governed by their respective terms and privacy policies. We are not responsible for the acts or omissions of those third parties, including service interruptions, billing on the Stars side outside our Agents, or changes to their APIs that affect functionality.

10. Service Availability; Changes to the Service

We aim for, but do not guarantee, continuous availability. We may add, modify, suspend, or discontinue features at any time. We will provide reasonable notice of material adverse changes to paid Agents in active subscriptions.

Third-party and force-majeure events. The Service depends on third parties — Telegram for messaging and payments, Anthropic for model inference, Railway for hosting, and other sub-processors listed in Privacy Policy §6. We are not responsible for downtime, performance degradation, data loss, or service interruption caused by (a) outage, malfunction, suspension, or policy change at any of these third parties, (b) acts of God, natural disasters, war, civil unrest, government action, or other events beyond our reasonable control, or (c) attacks on third-party infrastructure that affect our delivery of the Service. We will use commercially reasonable efforts to restore service, communicate with affected users where feasible, and where an outage materially affects a paid Agent in active subscription, we may at our discretion grant a credit, extension, or other comparable remedy.

11. Suspension and Termination

By you. You may stop using the Service at any time. To delete your account and associated memory, write to operator [at] metamind [dot] team from the email associated with your account or send /paysupport from the Telegram account in question; we will acknowledge within 30 days and complete erasure from active systems within 90 days, subject to lawful retention obligations described in the Privacy Policy.

By us. We may suspend or terminate your access, with or without notice, if:

• you breach these Terms or the AUP;
• continued access creates a legal, security, or safety risk; or
• we are required to do so by law.

Effect of termination.

• On surviving terms. Sections that by their nature should survive termination — including Sections 6 (license to existing Outputs), 7, 8, 10, 12, 13, 14, 15, and 16 — survive. Section 6's license survives only to the extent necessary to process pending operational matters (e.g., refund disputes, abuse investigations) and is terminated as to general processing upon completion of an account-deletion request per Privacy Policy §12.
• On refund eligibility. Termination does not by itself entitle you to a refund; refund eligibility is governed by the Payments & Refunds Notice. Where we terminate your access for breach of these Terms or the AUP, no refund of unused subscription time is owed except where applicable law requires one or where the termination is the result of a MetaMind error (for example, a moderation false-positive), in which case the Payments & Refunds Notice §7 applies.
• On active subscriptions. If you terminate your own account or cancel your subscription, access continues until the end of the current paid period, after which it lapses. If we terminate your access for breach, your subscription is cancelled effective on the date of termination, no further auto-renewal will occur, and the Payments & Refunds Notice governs whether any portion of the paid period is refundable.
• On data. Termination begins the data-handling workflow described in Privacy Policy Sections 8, 11, and 12 (active-system erasure within 90 days, backup retention up to 30 days thereafter, irreversibility).

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. METAMIND MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AGENT OUTPUTS WILL BE ACCURATE, COMPLETE, OR USEFUL FOR ANY PURPOSE. YOU USE THE SERVICE AT YOUR SOLE RISK.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the maximum extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, METAMIND'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY) WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE TOTAL AMOUNT OF STARS (CALCULATED IN USD AT TELEGRAM'S PUBLISHED RATE) AND OTHER FEES YOU PAID TO METAMIND IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

EXCEPT AS REQUIRED BY LAW, IN NO EVENT WILL METAMIND BE LIABLE FOR: (I) LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES; (II) LOSS OF DATA OR MEMORY CONTENT; (III) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES; OR (IV) ANY DAMAGES RESULTING FROM YOUR RELIANCE ON AI-GENERATED CONTENT.

This limitation does not apply to the extent applicable law prohibits such limitations, including in cases of willful misconduct, gross negligence, death or bodily injury caused by MetaMind's negligence, or liability arising from data-protection laws that cannot be contractually limited.

14. Governing Law and Dispute Resolution

Please read this section carefully. It requires you to resolve most disputes through individual binding arbitration and waives your right to bring or participate in a class action.

14.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, except that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal resolution first. Before starting arbitration, you and MetaMind agree to try to resolve the dispute informally for at least 60 days by writing to operator [at] metamind [dot] team.

14.3 Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration on an individual basis administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or, at your election, by JAMS under its consumer rules. The seat of arbitration is Wilmington, Delaware, but the arbitration will be conducted by phone, video, or written submissions unless an in-person hearing is requested. The arbitrator's decision will be final and may be entered in any court of competent jurisdiction.

14.4 Class action and jury waiver. You and MetaMind each waive the right to a jury trial and the right to bring or participate in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any class proceeding.

14.5 Coordinated mass arbitrations. If 25 or more substantially similar arbitration demands are filed against MetaMind within a 60-day period by the same counsel, by coordinated counsel, or as part of a coordinated filing campaign, the parties will proceed under the AAA Mass Arbitration Supplementary Rules (effective 1 January 2024) — or, if administered by JAMS, JAMS's then-current rules governing coordinated proceedings — rather than under the ordinary Consumer Arbitration Rules referenced in Section 14.3. The parties will (a) jointly identify or, failing agreement, ask the administrator to select a representative set of bellwether demands (typically 8–16), (b) arbitrate those bellwether demands first in coordinated fashion, and (c) use the bellwether outcomes as a basis for good-faith settlement discussions covering the remaining demands. Filing-fee payment schedules under the Mass Arbitration Supplementary Rules apply. Nothing in this Section 14.5 modifies the individual nature of each arbitration or the class-action waiver in Section 14.4; it only governs administrative coordination.

14.6 Small-claims carve-out. Either party may bring an individual claim in small-claims court for a dispute that qualifies under that court's rules.

14.7 30-day arbitration opt-out. You may opt out of Sections 14.3 and 14.4 by sending an email to operator [at] metamind [dot] team within 30 days of first accepting these Terms. The email must include your full name, the Telegram username under which you accepted, and a clear statement that you are opting out of the arbitration agreement. Opting out does not affect any other provision of these Terms.

14.8 Injunctive relief. Either party may seek injunctive or equitable relief in a court of competent jurisdiction in Delaware to protect intellectual-property rights or confidential information, without first arbitrating.

14.9 Severability of arbitration provisions. If the class-action waiver is found unenforceable in a particular case, the dispute will proceed in court rather than in arbitration; the rest of Section 14 remains in effect.

15. Indemnification

To the extent permitted by law, you will indemnify and hold MetaMind and its operators harmless from any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your User Content, (b) your breach of these Terms or the AUP, or (c) your violation of any law or third-party right.

16. Changes to These Terms

We may update these Terms from time to time. If a change is material (for example, adding new fees, changing the arbitration clause, or expanding the scope of data we use), we will give you at least 30 days' notice by in-bot message and, where available, email, and require you to re-accept the updated Terms before continuing to use paid Services. Your continued use of the Service after the effective date of an updated version constitutes acceptance of those changes.

17. Miscellaneous

• Entire agreement. These Terms, together with the documents incorporated by reference (Privacy Policy, Payments & Refunds Notice, Acceptable Use Policy (including AI Use & Disclaimers), DMCA / IP Policy, Cookie Policy), constitute the entire agreement between you and MetaMind regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• No third-party beneficiaries. These Terms do not create rights for any third party.
• Notices to you may be delivered by in-bot message or to the email address you provide.
• Notices to MetaMind must be sent in writing to operator [at] metamind [dot] team. We are not obligated to accept service of legal process through Telegram messages. Material changes to these Terms or any incorporated policy require at least 30 days' in-bot notice before they take effect for current users.

18. Discontinuation and wind-down

If we permanently discontinue the Service or a material product line, we will (i) give at least 30 days' in-bot notice; (ii) refund any prepaid subscription periods covering days after the discontinuation date through Telegram's refundStarPayment API where the 21-day window permits, or via equivalent value where it does not (per Payments & Refunds Notice §7.5); (iii) cease all auto-renewals; (iv) provide a reasonable means to export memory and account data before final shutdown (per Privacy Policy §9).

19. Contact

Questions about these Terms? Write to operator [at] metamind [dot] team.

For payment and refund questions, use /paysupport in the bot or the same email.

For copyright takedown requests, see the DMCA / IP Policy.

Glossary

• Agent — an AI bot or mini-app made available by MetaMind through Telegram.
• Inputs — text, files, or other material you submit to an Agent.
• Operator — a natural person authorised by MetaMind to administer the Service or a specific Agent, including by responding to support requests, investigating abuse, processing refunds and deletions, and acting on behalf of MetaMind in user-facing channels. Operators are bound by internal confidentiality and access-control rules; they are not separate contracting parties under these Terms.
• Outputs — content generated by an Agent in response to your Inputs.
• Service — MetaMind's Agents and any related websites, APIs, and tools we provide.
• Stars (XTR) — Telegram's native virtual currency used for in-app payments.
• Sub-processor — a third-party service we use to deliver part of the Service (for example, model inference, hosting, observability). The current sub-processors are listed in Privacy Policy §6.
• User Content — Inputs and Outputs together.